Frequently Asked Questions

Yes, we certainly do guarantee the lights. Our lights are among the best available and are highly durable, ensuring top-quality performance and longevity. Even though you technically own the lights, we stand behind them 100%. Our commitment to you includes servicing, addressing any issues, and providing any necessary fixes as part of our comprehensive service promise at no additional charge. Your peace of mind and a beautifully lit holiday season are our top priorities.

Yes, we offer a discount in the second year of your service. In the first year, as part of the initial price, we not only provide custom-built lights specific to your roof but also install them. In the second year, the price is reduced as you already own the lights. However, it's important to note that we stand behind the lights, guarantee their flawless operation, and offer free service calls throughout the season if any issues arise, ensuring you have a hassle-free and beautifully lit holiday season. The 2nd year price will be listed on your quote. The price covers installation, service, any repairs, removal, and storage.

If your new home is within our service area, we offer the option to recycle your existing lights and refit them to your new home. There will be a small "refit" charge, and we will also provide a quote for any additional lights needed to accommodate the size of your new roof if it's larger. We can easily provide you with an estimate for the installation on your new home, as well as the reduced second-year price. We're committed to making your transition to a new location as seamless as possible.

You do indeed own the lights we install on your home. What sets us apart is that you won't be paying for your lights twice, as some companies may charge annually, effectively "leasing" the lights to you. With Wichita Holiday Lights, you benefit from owning the lights outright. One significant advantage of our service is that we offer a comprehensive guarantee for your lights. Even though they are your property, we treat them as if they were our own. This includes installation, maintenance, repairs, and storage – all covered as part of our service. We stand behind the lights, and you only pay for them once, ensuring a hassle-free and cost-effective holiday lighting solution.

While your lights are up on your home, we provide 100% free service calls all season long. If a bulb goes out, wind knocks off some lights, just contact us and we will be right out to fix the problem!

We use C9 bulbs with 12" spacing as our standard roofline light. These bulbs offer excellent value and provide a top-notch look for your holiday display. Our C9 bulbs are not only bright from every angle but also highly durable, and they are LED for energy efficiency. Each bulb operates with a mere 0.58 watts, thanks to a 3 LED diode configuration inside. What sets our bulbs apart is their individual screw-in design, which ensures that if one bulb malfunctions, the rest will stay illuminated. Replacing the single faulty bulb is quick and easy, guaranteeing a consistently perfect look. We avoid using smaller C7 bulbs as we believe C9s provide a superior shine, even though some installers may opt for C7s as a cost-cutting measure, resulting in a less desirable holiday glow.

No, you are not under a year-over-year contract with Wichita Holiday Lights. We believe in giving you the flexibility to make decisions that suit your best interests each year. When you accept an estimate for this year's service, you are only asked to pay for that specific year's service after it is complete. The estimate does list the second-year price for your reference, but you are not obligated to purchase service for the following year. We do hope that you find value in the discount and lower price for the service in the second year. This reduced price is possible because the lights have already been custom-made for your home, and the subsequent year's price covers the service and maintenance of the lights. If you choose to skip a year, we offer the convenience of storing your lights for one year at no additional cost. However, if you decide to skip two consecutive years, we will retrieve the lights from storage and recycle them.

Yes, at Wichita Holiday Lights, we provide the flexibility to change the bulb color or pattern for your lights next year. We offer a wide variety of colors and patterns, allowing for a truly customizable holiday display. If you're an existing customer looking to make a change, we've simplified the process. We charge a flat fee for each bulb that needs to be changed, making it easy for you to achieve your desired look. We can easily provide you with an estimate based on the number of bulbs on your roof, ensuring that your holiday display matches your vision.

To make payment as easy and convenient as possible, we request that you have a card on file in our payment processor. This card will be charged after the service is completed. We will prompt you for this information once you have accepted the estimate and before your installation is scheduled, ensuring a seamless and hassle-free payment process.

When it comes to holiday lighting, purchasing your lights in the first year is often the most cost-effective choice. This approach eliminates the need to buy lights repeatedly, which can add up over time. At Wichita Holiday Lights, we prioritize delivering the best value to our customers. Here are a few reasons why purchasing your lights from us is a smart decision:

1.Ownership: When you purchase lights from us, you own them outright. You're not locked into leasing arrangements or inflated pricing year after year.

2.Service Guarantee: We go the extra mile by offering free service for your lights. Our team is dedicated to resolving any issues, ensuring your holiday lighting display remains in perfect condition throughout the season.

3.100% Support: We stand firmly behind the lights we provide. Our commitment to you includes comprehensive support, maintenance, and any necessary fixes.

4.Economic Advantage: Our approach is designed to be economical from the start. By selling you the lights, we provide you with a cost-effective solution that doesn't require recurring expenses.

With Wichita Holiday Lights, you not only get to own your lights, but you also benefit from outstanding service and the peace of mind that comes with knowing we stand behind your holiday lighting display. This ensures you receive great value without the need for yearly leases or additional expenses.

If you choose not to renew your service, the lights are indeed yours, as you have already paid for them when they were installed. If you decide not to use our service in a particular year and would like to have your lights, we kindly request that you provide us with several days' notice to retrieve them from storage. However, if you opt not to claim the lights or let us know about your decision, we will proceed to recycle them. Your satisfaction and preferences are of utmost importance to us, and we aim to accommodate your choices in the most convenient way possible.

Renewing your service for the following year is a straightforward process. Typically, in the early fall, usually around September, we will proactively reach out to you. During this time, we will discuss the renewal of your service, and if you wish to continue, we will also work with you to address any changes or additions you may have in mind. This ensures that your holiday lighting needs are met efficiently and to your satisfaction.

Absolutely, at Wichita Holiday Lights, you have the freedom to choose any color or color combination you desire, and this comes at no additional charge. We pride ourselves on offering a wide range of options, ensuring you're not limited to just one choice. Moreover, if you decide to change colors next year, it's a straightforward process with a small charge. You can make your color selection between the acceptance of your estimate and your installation date. Typically, we have all colors in stock until late in the season, so you have the flexibility to create your ideal holiday display.

Christmas light quotes are determined based on various factors:

1. Roof Lights: For lights installed on the roof, the price is calculated by measuring the total number of linear feet to be covered. Factors such as roof accessibility, pitch, shingle material, ridges, and other considerations affect the pricing. Ultimately, the quote is based on the total feet of lights installed.

2. Wreaths: The pricing for wreaths is typically a flat rate, and it may vary depending on the size of the wreath chosen.

3. Mini Lights: When wrapping trees, columns, or other structures with mini lights, the quote is based on the number of strands needed to achieve the desired effect.

In the first year of service, the initial price includes the cost of all lights, materials, installation, and a custom-built setup for the strands. This is typically more expensive due to the customization. In contrast, the second-year price is determined by the time required for installation, maintenance, and takedown of the lights. Since the lights have already been purchased in the first year, the second-year price is generally significantly lower, providing great value for continued service.

Absolutely not. At Wichita Holiday Lights, we prioritize the safety and integrity of your property. We take special care to ensure that our light installations do not cause any damage. We use specialized clips designed for roof applications, and we never use staples on your roof. It is our strict policy to provide quotes and perform work in a manner that will not harm or damage your property. Your home's safety and appearance are of paramount importance to us.

No, you do not need to schedule the removal of the lights. We will automatically initiate the takedown process after January 1, and we will carefully plan and schedule the removal. While the removal typically takes place in January, it's important to note that weather conditions can influence the timing. We cannot perform takedowns in freezing temperatures to ensure the safety of our team and the preservation of your lights. Rest assured that we'll handle the removal efficiently and considerately.

No, if your lights are installed early, we will not automatically turn them on. In such cases, we will set up your timer but leave it unplugged. Our installation crews will provide you with clear instructions on how to turn the lights on for the season. Additionally, we may reach out to communicate this with you directly. If you ever have any questions or need assistance, our team is more than happy to help. You have the flexibility to plug your lights in when you're ready and unplug them after Christmas as it suits your preferences and schedule.

You will not be charged for repairs, broken bulbs, or service calls at Wichita Holiday Lights. One of the exceptional aspects of our service is that, even though you own your lights and only pay for them in the first year, we cover all repairs, replacement bulbs, and service calls completely free of charge for the lifetime your a client of ours. This represents significant value to our customers.

We can offer this unique benefit in part because we use top-quality products. Our lights are industry-leading in terms of brightness and durability. The superior quality of our products results in fewer issues with the lights. However, in the rare event that a problem arises, we are more than happy to promptly address and repair it, ensuring that you can continue to enjoy your holiday lights without any additional costs. Your satisfaction is our priority, and we stand behind the quality of our products and service.

Absolutely! Our lights can usually be added to without having to “redesign” your entire system. We can simply add on without hassle. If you decide to add more lights next year, we'll provide you with a customized estimate for the additions at your request.